Fortunately, it is not often that managers are exposed to a crisis. But it also means that very few management groups have had the opportunity to gain enough experience in a situation that could jeopardize the company's operations and reputation.
Risk management is a discipline in dealing with uncertainty - and focusing on the right thing in the situation. Being able to tackle two VERY important areas at the same time - one, the damage / situation and the other, just as important, the daily operations.
Management needs a management tool that ensures continuity of operations and fulfillment of the company’s service level.
The board, management, risk group, co-workers and external parties all need to receive communication.
For the management to work systematically through a specific situation, they need to be updated with enough information to be ready to communicate, to lead and oversee.
There is a clear need for management and other key individuals to quickly and effectively access the vital information needed to resolve a crisis.
When you need efficient case management that provides you with the various workflows and processes that you find necessary in an easy and clear manner.
When you want to enter information only once in the organization and allow each case to be assigned and handled by different departments with varying information and action needs.